Where are Narene Beauty® products made?

Our products are developed and produced in Italy.

Are Narene Beauty® products free of parabens?

Our products are produced without parabens.

Are Narene Beauty® products free of animal testing?

We are a cruelty free brand, as such our products are not tested on animals in any part of the development or production levels.


What delivery options do you have?

Our standard shipping is via USPS (orders over $50 ship free to U.S.) UPS and FedEx options are also available please see shipping details. For international orders, shipping is via DHL.

Do you accept international orders?

Yes, we offer international shipping to all countries that DHL can ship to. All international shipping rates will be calculated at time of checkout.

*International orders may be subject to import taxes and/or customs duties by your country's customs department upon arrival. Narene Beauty is not responsible for any customs or duty fees. Please contact your local customs office for more information.

Orders & Payments

How do I track my order once it has been placed?

When your order ships from our warehouse, you will receive a shipment confirmation email which will include a tracking number.

How do I cancel or make changes to an order?

We are unable to cancel or change orders after they have been submitted. Orders are processed quickly and shipped out. If you have any questions about your order, please email

What types of payments do you accept?

We offer Express checkout options with ShopPay, PayPal, Google Pay, Meta Pay and Venmo. We also accept Visa, Mastercard, American Express and Discover. We do not accept cash, personal checks, money orders, or cash-on-delivery.

Returns & Refunds

What is your refund/exchange policy?

To receive authorization for a return, please email within 14 days of receiving the order. All item(s) must be in their original packaging. Narene Beauty is not responsible for any shipping fees or lost and non-trackable return shipments. Therefore, we recommend returning your order with tracking service. Once we receive and inspect your return, you will receive a refund to the original form of payment, minus any shipping fees.

We do not offer exchanges. If eligible, you may return your order for a refund and place a new order online at your convenience.

What is the status of my refund?

Refunds, when approved, will be reflected on the original payment method account within 3-5 business days. For specific questions, please email

Contact Us

How can I contact Narene Beauty® customer service?

Thank you for reaching out! The fastest way to get a response from us is by email,

Where to Buy

Where can I buy Narene Beauty® products?

Narene Beauty® products are available at,,, as well as Beautyholic (Beauty Supply Store) 12928 Sherman Way, Unit B, Los Angeles, CA 91605