Refund policy

To receive authorization for a return, please email info@narenebeauty.com within 14 days of receiving the order. All item(s) must be in their original packaging. Narene Beauty is not responsible for any shipping fees or lost and non-trackable return shipments. Therefore, we recommend returning your order with tracking service. Once we receive and inspect your return, you will receive a refund to the original form of payment, minus any shipping fees.

We do not offer exchanges. If eligible, you may return your order for a refund and place a new order online at your convenience.

Refunds, when approved, will be reflected on the original payment method account within 3-5 business days. For specific questions, please email info@narenebeauty.com